Customer Testimonials

BUYERS BEWARE. If you buy a car from this dealership DO NOT FINANCE THROUGH TOYOTA FINANCIAL. Their customer service team is a poorly designed, AI infested call center that simply doesn't work. THERE IS NOT A SINGLE REAL HUMAN AVAILABLE TO HELP YOU. Garbage company. Garbage service. And NONE OF THIS WAS DISCLOSED TO ME WHEN I SIGNED THE LOAN DOCUMENT. They know this info but choose not to warn their customers. Shameful.

Super place and people. Our sales people Seth and Carolina were very knowledgeable. Our finance guy Rocky is absolutely top notch.

Update: We were able to take this to a certified mechanic and confirm that the only thing that needed replacing was the brakes. Everything else was just busy work for a mechanic from a slimeball dealership. Do not take your vehicle here!! for maintenance. This shop has no morals or integrity and will add unnecessary maintenance to your bill. They just tried to railroad my mom on an in-cabin air filter, an engine filter, hood struts, a rear and front brake job, a brake fluid change, and a so-called leak. I double-checked the engine filter and the in-cabin air filter. ... Read More

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Google - Nov 2, 2026

Update: We were able to take this to a certified mechanic and confirm that the only thing that needed replacing was the brakes. Everything else was just busy work for a mechanic from a slimeball dealership. Do not take your vehicle here!! for maintenance. This shop has no morals or integrity and will add unnecessary maintenance to your bill. They just tried to railroad my mom on an in-cabin air filter, an engine filter, hood struts, a rear and front brake job, a brake fluid change, and a so-called leak. I double-checked the engine filter and the in-cabin air filter. Both are completely fine and clean, and the hood struts hold perfectly fine without any sagging.

This is the most positive car buying experience I have ever had!!! McKenzie and Joslyn are awesome, as well as the rest of the staff. I got exactly what I wanted and more, for less than I expected to pay. Highly recommend this dealership 🩷

This is an excellent and fair establishment. Adriana ensured that I got the exact vehicle I wanted for the absolute best price in Texas, without anything unexpected. She was kind and hard-working throughout the process. Chris in the finance department was a big help at the end as well. I will send all my friends and family here. Thank you guys!!

Smooth process of purchasing, but car hadn’t been vacuumed in the 2 days since purchasing until we went to pick it up. Communication was easy and smooth, just expected a little more due process of ensuing everything was squared away before pick up.

Joslyn and the rest of the Killeen crew were awesome! They definitely went above and beyond to accommodate my requests and were very professional and friendly. They have earned my business for my next vehicle. Thank you!

Kalie was super professional, quick to respond, and a pleasure to work with while I searched for a new vehicle. She also offered competitive pricing. I recommend you consider working with her on your next Toyota!

Great and quick service

Muhammad was very very helpful of finding the right car, I had a Great!!!! Experienced

Once in a while you come across outstanding businesses that meet and excel above your expectations. Toyota of Killeen was simply outstanding not only in customer service but having high quality vehicles as well. I can’t say enough in how well we were treated. Well done Toyota of Killeen!!!

Latoya’s customer service was great. Very accommodating and helpful! The whole team was amazing. Make this an experience to remember!

Michael always gives the best customer service I have ever experienced!

Great service from Joseph. Test driving was easy. Lot of choices. Can't really build your own vehicle.

Customer service in service department so far it’s been great!l. They do their best to get with the issue to fix it.

Joey was able to help my wife and I get into two new vehicles while trading in our old vehicles at the same time! He was able to work with us to get us into the vehicles we wanted with no hassles. We are excited to be going home in our new vehicles and would absolutely recommend Joey and Toyota to anyone trying to get a new vehicle or trade one in. Exceptional and friendly service!

Amazing experience with this dealership. McKenzie worked so hard to get us a good deal and Joslyn was so patient with us, showing us every vehicle we were interested in. Because of how kind and knowledgeable Joslyn was, we went in looking for one vehicle and left with two!!! Even Rocky in the financing department was super professional, straightforward, and honest with us. Excellent service from start to finish! They definitely got some loyal customers that will be returning in the future.

McKenzie and Joslyn were great at finding the EXACT vehicle we wanted. The turn around time after receiving our vehicle was quick and effortless. This is our 3rd vehicle purchased at Toyota of Killeen and we would not look anywhere else.

I had a great experience working with McKenzie Cargill. She made the entire car-buying process easy, smooth, and stress-free from start to finish. What stood out the most was that she never pressured me or made me feel rushed into making a decision. She was patient, professional, knowledgeable, and genuinely focused on making sure I was comfortable throughout the process. McKenzie went above and beyond to make the experience a positive one, and I truly appreciate the way she treated me. Buying a vehicle can be stressful, but having someone like McKenzie working with you makes a huge difference. I ... Read More

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Google - Sep 18, 2026

I had a great experience working with McKenzie Cargill. She made the entire car-buying process easy, smooth, and stress-free from start to finish. What stood out the most was that she never pressured me or made me feel rushed into making a decision. She was patient, professional, knowledgeable, and genuinely focused on making sure I was comfortable throughout the process. McKenzie went above and beyond to make the experience a positive one, and I truly appreciate the way she treated me. Buying a vehicle can be stressful, but having someone like McKenzie working with you makes a huge difference. I would absolutely recommend McKenzie Cargill of Toyota of Killeen to anyone looking to purchase a vehicle. I will definitely recommend her to my family and friends, and if I’m ever in the market for another vehicle, she’ll be the first person I contact. Excellent customer service and an outstanding experience!

Yvonne helped us get into our new car, and we’re so grateful. She was professional, caring, and, above all, listened to what we wanted. She made the experience a great one. We highly recommend her!

Mr. Joseph Gray, was very professional from start to finish, and made this deal flawless.

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I loved it! Angel was awesome, took care of us and made us feel like a priority. Will buy again with toyota.

I was extremely pleased with how fast the process was to schedule an appointment and have my car serviced. The staff was very professional and knowledgeable. Shout out to Steve Lee!

Very easy to work with and they were able to find what i needed. Super service and very easy to understand the process. They were able to answer all my questions and this is the place to go and get a great deal on vehicles. Newton Rose will get you what you need. Thank you Toyota of Killeen and looking foward to working with you again.!

We had the best experience I've ever had purchasing a vehicle and I've been buying cars over 30 years. The team from we worked with, from Robert, McKenzie, Angel, and Alondra was absolutely amazing. We bought 2 vehicles on seperate days and the process was the smoothest I've ever experienced. I will send all of my family and friends here from now on. I would honestly give it 10 stars if I could. They have made return customers out of us and we've been GMC drivers for over a decade.

I just bought my third Toyota from McKenzie at Toyota of Killeen and the buying process is nothing short of amazing. She works her butt off to make the buying experience easy and her communication skills are on point!! From the moment you walk in the door they treat you like family. They listen to what you want and they work it get it for you. I am a Toyota girl for life!!

When getting my Tacoma serviced, I had one of the worst experiences I’ve ever had with a car dealership. Both of the employees I worked with treated me like I was dumb for asking (albeit somewhat repetitive) questions when I was getting my car serviced on a busy workday and were exceptionally rude to me when picking up my truck. Based off of the way I was treated and the experience I had, I would strongly caution anyone from buying a car from here.

Positive experiences with the service department

Rarely stay long with one dealership. This one is an exception, over 15 years now. Reason: courteous and professional sales and service. Family owned and strong tenure of staff makes all the difference.

10/10. experience every time my family and i come for maintenance or any car issues. Steven D. was amazing.

Alondra was the person who helped with getting my very first car! Thanks to her and her team I was able to leave with a car that same day!!

I recently purchased a Toyota 4Runner Nightshade from Toyota of Killeen and I have to say that the experience I had with Alondra and Rocky was the best car buying experience I’ve ever had in my entire life! I felt welcomed, respected, appreciated and never once did I feel that they were trying to get anything over on me. The very best customer support was given to me being very understanding of my needs. I would have to say this experience was top notch and I plan on recommending to my friends and family and I will definitely be ... Read More

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Google - Aug 14, 2026

I recently purchased a Toyota 4Runner Nightshade from Toyota of Killeen and I have to say that the experience I had with Alondra and Rocky was the best car buying experience I’ve ever had in my entire life! I felt welcomed, respected, appreciated and never once did I feel that they were trying to get anything over on me. The very best customer support was given to me being very understanding of my needs. I would have to say this experience was top notch and I plan on recommending to my friends and family and I will definitely be returning for any future purchases. If you want a great deal on your trade and your purchase…Visit Toyota of Killeen where they make you feel like you’re family!!! I just can’t say enough about them!

I had an oil change yesterday (Wednesday) and I thought because it was Women’s Wednesday I would be able to get a complimentary car wash but I was told Toyota has never done that. Just confused!! The oil change did not take long at all. I was still able to make it to work on time!

Before you upsell the engine filter cleaning on 2026 4Runner Trailhunter, make sure you inform the waiting customer it is a 4+ hour process. At least have replacement filters available in parts so the customer isn’t trapped at the dealer and miss assigned work. Utter failure- won’t be back.

Good customer service provided here compared to other toyota showrooms.

(Translated by Google) So grateful to the Toyota Killeen team. They understood my goal and made it possible, thank you Adriana 💕. - A real girl girl!!! (Original) Súper agradecida con los trabajadores de Toyota Killeen. Entendieron mi meta y lo hicieron posible gracias Adriana 💕. - A real girls girl!!!

Hannah was great go see her

I’m extremely upset by their lack of professionalism and disrespect. My family have been Toyota owners for over 40 years and it’s taking a long time for the car to get serviced. I just asked to not be stranded and be dropped off by the shuttle and they said they wouldn’t do that. Livid is not the word I would use on the review for this.

If you want professional mechanic work and knowledge I would not recommend patriot gmc , service desk is very helpful and prompt on customer help and updates but what the service dept lacks is good mechanic technicians. I took back my gmc at4 back from a engine swap so they can check their work because at first day I had electrical issues given I had to drive to Baltimore I had no time to bring it back but as I returned it got worse to the point I lost my brakes and the truck went on emergency mode . I took it ... Read More

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Google - Jul 23, 2026

If you want professional mechanic work and knowledge I would not recommend patriot gmc , service desk is very helpful and prompt on customer help and updates but what the service dept lacks is good mechanic technicians. I took back my gmc at4 back from a engine swap so they can check their work because at first day I had electrical issues given I had to drive to Baltimore I had no time to bring it back but as I returned it got worse to the point I lost my brakes and the truck went on emergency mode . I took it back and they billed me over 200 dollars for a diagnostic fee stating I needed a starter even after a bill of a new battery installed now any common sense mechanical knowledge you would question what does a starter have to do with all your electronics failing but no matter what the customer thinks it’s 200 months plus for a patriot gmc you tube certified mechanic techs diagnose plus a new starter so I gave in because it’s still a 200 plus lost even though I just wanted them to check their previous work . After that what a surprise it did the same issue still now it was a alternator diagnose by none other than a wing it diagnostic well I had enough of it even though TLC doesn’t want customers under their gmc hood I took a look and what do I find a loose terminal bolt getting loose on vibrations from driving from the same mechanic that installed a new battery from patriot gmc so either they are hustling customers or they have no mechanical knowledge sticking fat bills to customers for a wing it diagnostic

Don’t buy a vehicle from this dealership. I purchased a vehicle from this dealership, only to be told after signing the paperwork that it had significant paint damage and couldn’t be delivered. My salesperson was terrible at communicating throughout the entire process, and speaking with three different managers was a complete waste of time. None of them took ownership or offered a real solution. When I submitted a complaint through the Better Business Bureau, the dealership responded with minimal effort and showed no genuine concern for making things right. They also did not respond to my complaint through ... Read More

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Google - Jul 23, 2026

Don’t buy a vehicle from this dealership. I purchased a vehicle from this dealership, only to be told after signing the paperwork that it had significant paint damage and couldn’t be delivered. My salesperson was terrible at communicating throughout the entire process, and speaking with three different managers was a complete waste of time. None of them took ownership or offered a real solution. When I submitted a complaint through the Better Business Bureau, the dealership responded with minimal effort and showed no genuine concern for making things right. They also did not respond to my complaint through Toyota Support. This was one of the worst car-buying experiences I’ve ever had. Save yourself the frustration and take your business elsewhere.

Drove up from Houston for a Highlander Great experience! Newton Rose was easy to work with, straight forward no games Highly recommend talking with Newton Great team member at Toyota of Killeen!

Good service, and after care. 2 weeks after 20k check up, sensors went crazy and they repaired at no cost

I had an outstanding experience working with Carolina from start to finish. She made the entire car-buying process smooth, stress-free, and enjoyable. Her communication was exceptional—she kept me informed every step of the way, answered every question promptly, and made sure I always knew what to expect. Carolina is knowledgeable, professional, patient, and genuinely cares about her customers. She took the time to understand what I was looking for, never made me feel pressured, and went above and beyond to make sure I left completely satisfied. Her honesty, attention to detail, and dedication to excellent customer service truly set ... Read More

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Google - Jul 17, 2026

I had an outstanding experience working with Carolina from start to finish. She made the entire car-buying process smooth, stress-free, and enjoyable. Her communication was exceptional—she kept me informed every step of the way, answered every question promptly, and made sure I always knew what to expect. Carolina is knowledgeable, professional, patient, and genuinely cares about her customers. She took the time to understand what I was looking for, never made me feel pressured, and went above and beyond to make sure I left completely satisfied. Her honesty, attention to detail, and dedication to excellent customer service truly set her apart. If you’re looking for someone who is trustworthy, responsive, and committed to making your car-buying experience the best it can be, I highly recommend Carolina. She exceeded my expectations in every way, and I couldn’t be happier with my purchase. Thank you, Carolina, for making this such an amazing experience. You are truly an asset to your dealership!

I just went to this Toyota parts department, I came up to the person at the counter and I said hello good morning then he said yeah I’ll be right with you and got up and went to the back to go do something… Then he comes back and I told him that I need windshield wipers and I give him my husbands phone number… He got it wrong the first time so I repeated it a lot slower the second time… He still said that I was speaking too fast… I told him it’s fine and I ... Read More

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Google - Jul 13, 2026

I just went to this Toyota parts department, I came up to the person at the counter and I said hello good morning then he said yeah I’ll be right with you and got up and went to the back to go do something… Then he comes back and I told him that I need windshield wipers and I give him my husbands phone number… He got it wrong the first time so I repeated it a lot slower the second time… He still said that I was speaking too fast… I told him it’s fine and I left. It’s not the first time dealing with this guy and he is very rude. Not sure if he acts this way because I’m a woman and he thinks that women don’t know about cars, but I will be taking my business elsewhere.

My wife and I would like thank our sales advisor Joslyn S. for making the purchase of our Toyota Highlander a very easy process. She was definally one of the best sales advisor we have ever delta with. She listened to our needs and what we wanted in a vehical and made it happened. From the start of the sale till the end she was there every step. Thank you,Joslyn! Lg and Sara S. We also would like to thank Rocky the finance manger for making the closing of our sale an easy one. Thank you, "Randy " ... Read More

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Google - Jul 11, 2026

My wife and I would like thank our sales advisor Joslyn S. for making the purchase of our Toyota Highlander a very easy process. She was definally one of the best sales advisor we have ever delta with. She listened to our needs and what we wanted in a vehical and made it happened. From the start of the sale till the end she was there every step. Thank you,Joslyn! Lg and Sara S. We also would like to thank Rocky the finance manger for making the closing of our sale an easy one. Thank you, "Randy " oops, Rocky.

This is my second Sr 5 That I have purchased from this dealership, Robert, The general manager was great in helping me with every aspect of my purchase. The service department is on top of the job. Very thorough in letting you know every little thing on your vehicle that is important to you and them when it comes to performance and your safety. I wouldn't go anywhere else.

Great experience always. Women's Wednesday! While car is serviced and washed, I was treated to lunch and crafts.

I took my vehicle ToK for service and the service and courtesy of the personnel was amazing. The waiting area is great and it doesn't hurt to wait.

I want to Thank service representatives: Michael, and Stephen; parts representative Brian, and service technician Jordan and all other service technicians for doing an outstanding job ensuring the parts and service was completed in a highly professional manner despite the short notice on my part. The customer service and quality of the work here at Toyota of Killeen are First Class, no matter if the Customer comes in with a newly purchased vehicle or a 27 year old vehicle.

This is the best experience we’ve ever had with a dealership. Our salesperson, Alondra, was friendly, knowledgeable, worked with us, and gave us the time we needed to get the vehicle we wanted. Randy in the finance office could not have been nicer or more professional. It was well worth the 2 hour drive from home to purchase our new Toyota Hylander Hybrid Limited. We will definitely return for future vehicle purchases. Thank you to all of the respectful and considerate team at Toyota of Killeen!

Good attention for needs

I purchased a Toyota 4Runner from Toyota of Killeen. It was a fabulous experience. No issues, excellent customer service, no waiting and best price. I highly recommend doing business with Toyota of Killeen specifically, Lloyd Sturgeon and Newton Rose. Best car buying experience I’ve ever had.

Excellent experience buying a Toyota 4Runner from Lloyd Sturgeon and Newton Rose. They had superior customer service and expertise that far exceeded all my expectations. It was a seamless buying experience and I will keep buying from them.

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I brought my vehicle in for a scheduled 9:30 a.m. appointment on Saturday, June 13, for a routine oil change. Since there is no Lexus dealership in Killeen, I chose Toyota, assuming the service experience would be comparable given the relationship between the two brands. Upon arrival, an assistant manager named Lee checked me in and immediately began recommending additional services. When I asked what services were being recommended and what they would cost, he showed me a list on his tablet containing numerous maintenance items that I had not requested. Surprisingly, the tablet did not display pricing. Instead, he estimated ... Read More

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Google - Jun 15, 2026

I brought my vehicle in for a scheduled 9:30 a.m. appointment on Saturday, June 13, for a routine oil change. Since there is no Lexus dealership in Killeen, I chose Toyota, assuming the service experience would be comparable given the relationship between the two brands. Upon arrival, an assistant manager named Lee checked me in and immediately began recommending additional services. When I asked what services were being recommended and what they would cost, he showed me a list on his tablet containing numerous maintenance items that I had not requested. Surprisingly, the tablet did not display pricing. Instead, he estimated the costs from memory and used his phone’s calculator to total everything, arriving at a figure of approximately $1,566. I explained that I was only interested in an oil change. Despite that, he continued recommending additional services, including tire balancing, even though I had no issues with my tires. When he finally checked the oil change price on the tablet, it displayed an price, but he stated that was not the actual price and that the final cost would likely be around $30 higher. Before visiting, I had already contacted Lexus of Austin and received a quote that was significantly lower. When I mentioned that I would simply take my vehicle there instead, Lee asked what they had quoted me and stated that he could “make something work.” At that point, I had lost confidence in the pricing and service recommendations. I left and took my vehicle to another dealership nearby. They completed the oil change, performed a tire rotation and inspection, and confirmed that no additional maintenance was needed at this time. Everything checked out fine. The services Lee attempted to sell included a cabin air filter, engine air filter, fluid services, wheel alignment, tire rotation, and several other items. Based on the inspection performed by the dealership I ultimately chose, none of those additional services were necessary. I cannot say whether this reflects Toyota’s overall service approach, but my experience left me feeling pressured into unnecessary repairs and uncertain about the pricing being presented. As a result, I will not be returning to this location.

Recently had my 2017 Tundra in for diagnosing a slipping transmission as it had slipped twice. Wanted to know if it was a fluid issue as it is a sealed transmission, possible codes needing read, torque converter or solenoid issue. Got it back $114 later and no codes, no visual leaks, supposed road test ok but no mention of fluid level or condition as it was not checked per the request on the service order. 10 miles from the dealer it slipped again. Called service manager to let them know it had slipped again and for third time requested to know if it ... Read More

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Google - Jun 10, 2026

Recently had my 2017 Tundra in for diagnosing a slipping transmission as it had slipped twice. Wanted to know if it was a fluid issue as it is a sealed transmission, possible codes needing read, torque converter or solenoid issue. Got it back $114 later and no codes, no visual leaks, supposed road test ok but no mention of fluid level or condition as it was not checked per the request on the service order. 10 miles from the dealer it slipped again. Called service manager to let them know it had slipped again and for third time requested to know if it was low on fluid or if fluid was bad. She was going to ask tech and get back to me asap. 11 days later and no response via phone, text or email. Will now try another toyota dealer or transmission shop but think twice before you take it to this dealer unless it is new and oil changes or warranty work I suppose... Follow up calls have not helped either.... 1 star is probably generous for what they charged for the service that was not done

Waiting 3 hours for an oil change and tires rotation is not acceptable!!

Your shuttle driver, the black old man was soo disrespectful when he had to give me a ride. Did you guys forced him or I think he doesn't like his job. If I had an alternative I would have opted for it. His utterances and mannerism is soo disrespectful 😤. He need some coaching. I do not have any problem with the services as far as my 2 vehicles are concerned.

Service department called me to schedule an oil change and directed me to their website for a coupon for the service. When I got there, they refused to honor the coupon.

I own a Lexus and due to the closest Lexus dealership being in Austin I would come to Toyota of Killeen for my routine maintenance work. I had great experiences up until my most recent appointment. Steven Dominguez was my service advisor and he was completely dishonest with me. After my routine service was done he advised me to have my spark plugs replaced. I told him I think I had them done previously but if not I would have them done bc I understand the importance of them. I called Lexus and verified I had them done at 63k! ... Read More

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Google - Mar 25, 2026

I own a Lexus and due to the closest Lexus dealership being in Austin I would come to Toyota of Killeen for my routine maintenance work. I had great experiences up until my most recent appointment. Steven Dominguez was my service advisor and he was completely dishonest with me. After my routine service was done he advised me to have my spark plugs replaced. I told him I think I had them done previously but if not I would have them done bc I understand the importance of them. I called Lexus and verified I had them done at 63k! I told Steven this and he said ok great we can still take care of them today for you. The only thing that saved me from spending an unnecessary $800 was the fact that they would’ve had to keep my car overnight and I couldn’t allow that! That’s when the full conversation with Lexus hit me and I realized I was only at 106k miles! My car wasn’t due spark plugs for another 20k miles but Steven was still going to take my money!! This is deceitful behavior and very unfortunate for all parties especially with today’s economy!! Steven was taking full advantage of my situation and I’m so grateful things happened the way they did bc I now know how they are and will no longer give my business to them. Hopefully everyone seeing this will be vigilant if you choose to go there!

Do not bother to get your vehicle serviced here unless you have an entire day to waste. We had an appointment for an oil change at 12 we have been sitting here for an hour and a half and they are telling us it will be 45 more minutes before it is done. What is the point of scheduling an appointment?? Ridiculous.

The absolute most difficult dealership that I have ever dealt with. Nice people. Nice facility. Don’t recommend.

Worst shop I've ever been to. Took my Toyota in to repair the AC. After paying $1000, my AC still doesn't work. There was a blockage they failed to clear, which caused my passenger side floorboard to flood with fluid when I attempted to use it. I didn't learn my lesson and went back to the same shop to see if they could resolve an issue with my vehicle not starting properly. After paying the diagnostic fee, they failed to check on the fuel pump or the fuel filter which I suspected may have been the cause of ... Read More

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Google - Nov 25, 2025

Worst shop I've ever been to. Took my Toyota in to repair the AC. After paying $1000, my AC still doesn't work. There was a blockage they failed to clear, which caused my passenger side floorboard to flood with fluid when I attempted to use it. I didn't learn my lesson and went back to the same shop to see if they could resolve an issue with my vehicle not starting properly. After paying the diagnostic fee, they failed to check on the fuel pump or the fuel filter which I suspected may have been the cause of the problem. Instead of identifying the underlying issue, they ignore the reason I brought my car in and suggested $20,000 worth of repairs for completely unrelated maintenance that would in no way impact whether or not my car starts. I'm never going back and would advise anyone in the area to avoid this shop at all costs.

This has been the worst experience I’ve ever had with a Toyota dealership. I recently moved here from Georgia, where I bought my car from a Toyota dealership. I knew I had roadside assistance included in my warranty. Yesterday, I called Toyota of Killeen to confirm, and the representative told me that I did, in fact, have roadside coverage and that my tire would be repaired at no cost. Today, my husband took the car in, and suddenly they told him I did not have coverage. He called me, and I ended up going back and forth with them, ... Read More

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Google - Nov 21, 2025

This has been the worst experience I’ve ever had with a Toyota dealership. I recently moved here from Georgia, where I bought my car from a Toyota dealership. I knew I had roadside assistance included in my warranty. Yesterday, I called Toyota of Killeen to confirm, and the representative told me that I did, in fact, have roadside coverage and that my tire would be repaired at no cost. Today, my husband took the car in, and suddenly they told him I did not have coverage. He called me, and I ended up going back and forth with them, explaining that I knew the coverage existed. To verify, I called the Toyota dealership in Georgia where I purchased my car, and they immediately confirmed that I do have coverage and should not pay anything. I merged the calls, and before the representative from Georgia could even speak, the worker in Killeen suddenly said, “I see now that your coverage is through a third party.” I then asked to speak with a manager. He told me they cannot always see third-party warranties. I explained that the employee mentioned the third-party coverage before the Georgia representative could say anything—meaning she clearly knew. He then said, “Well, maybe she reached out to your dealer in Georgia.” If that were true, why wasn’t that the first step? If a customer is telling you they have coverage, why argue instead of verifying with the original dealer? It wasn’t until they realized I was not letting the issue go that they bothered to look further. Had I not advocated for myself, I would have been charged for a new tire I didn’t owe for. I have never experienced anything like this at a Toyota dealership. I will not be returning.

Professional with passionate customer service, everything was done quick and simple . We got help in a timely manner

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I requested 5W-30 oil for my Tacoma—an oil grade that Toyota officially approves for the exact same 2GR-FKS engine in multiple regions (Australia, Middle East, South America), especially for towing and high-heat operation. Instead of helping, the advisor instantly pushed back and tried to scare me by saying it would “affect my warranty.” I asked them to put that statement in writing. They refused—because they know they can’t. Toyota legally cannot void a warranty for using an oil weight the engine is globally rated for. I wasn’t asking for anything unsafe or outside Toyota specs. I ... Read More

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DealerRater - Nov 17, 2025

I requested 5W-30 oil for my Tacoma—an oil grade that Toyota officially approves for the exact same 2GR-FKS engine in multiple regions (Australia, Middle East, South America), especially for towing and high-heat operation. Instead of helping, the advisor instantly pushed back and tried to scare me by saying it would “affect my warranty.” I asked them to put that statement in writing. They refused—because they know they can’t. Toyota legally cannot void a warranty for using an oil weight the engine is globally rated for. I wasn’t asking for anything unsafe or outside Toyota specs. I tow, I idle in Texas heat, and 0W-20 is extremely thin under those conditions. Many Toyota dealers in hot climates routinely use 5W-30 for customers who tow. Instead of being honest or informed, they doubled down, got defensive, and actually threatened to kick me out—just for requesting an approved oil weight. If you own a Tacoma, you know how light the factory oil is and why 5W-30 makes sense for protection when towing. But this dealership would rather argue than provide proper service. Bottom line: they’re either uninformed or intentionally misleading customers. I won’t be returning.

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Would not recommend this place. My partner bought a car here and they seemed to be very disorganized in the selling of the car. They called him a ton, kept asking for the same things over and over even though hed emailed them like asked, kept promising then backing down and then sat him with a high apr even though he has great credit history and a great paycheck.

This was by far the worst experience I've ever had buying a car. It felt like the salesperson was actively trying to get us to let go of the car so they could sell it to someone else. We reserved the car with a credit card deposit and told the car would be here 3 weeks out. This would give us time to sell our current car to bolster our down payment. 2 days after being told we had weeks before it arrived, we get a call to pick the car up. As a result we had to trade the car ... Read More

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Google - Sep 18, 2025

This was by far the worst experience I've ever had buying a car. It felt like the salesperson was actively trying to get us to let go of the car so they could sell it to someone else. We reserved the car with a credit card deposit and told the car would be here 3 weeks out. This would give us time to sell our current car to bolster our down payment. 2 days after being told we had weeks before it arrived, we get a call to pick the car up. As a result we had to trade the car in costing us thousands. We were charged $80 for USBC cables we didn't want and never received. The dealer refused to take personal checks, forcing us into another trip to the bank for a cashier's check. And after everything was said and done, they promised to send us a few Toyota branded items as a thank you that has yet to make it to us. Had I known spending $70K for a TRD Pro was going to be such a miserable experience, I would have bought something else.

This was by far the worst experience I've ever had buying a car. It felt like the salesperson was actively trying to get us to let go of the car so they could sell it to someone else. We reserved the car with a credit card deposit and told the car would be here 3 weeks out. This would give us time to sell our current car to bolster our down payment. 2 days after being told we had weeks before it arrived, we get a call to pick the car up. As a result we had to trade the car ... Read More

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DealerRater - Sep 18, 2025

This was by far the worst experience I've ever had buying a car. It felt like the salesperson was actively trying to get us to let go of the car so they could sell it to someone else. We reserved the car with a credit card deposit and told the car would be here 3 weeks out. This would give us time to sell our current car to bolster our down payment. 2 days after being told we had weeks before it arrived, we get a call to pick the car up. As a result we had to trade the car in costing us thousands. We were charged $80 for USBC cables we didn't want and never received. The dealer refused to take personal checks, forcing us into another trip to the bank for a cashier's check. And after everything was said and done, they promised to send us a few Toyota branded items as a thank you that has yet to make it to us. Had I known spending $70K for a TRD Pro was going to be such a miserable experience, I would have bought something else.

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Very pleased with all the help and professionalism Mackenzie showed us in the purchasing of my daughter’s new car. We are very satisfied. She was standing outside to greet us when we arrived at our appointment time and followed thru with caring so intentionally thru the purchasing process.

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Worst place to go for customer service. Plus wanted to replace parts that didn't need replaced being mechanically inclined, I questioned his bs, and his response was, you know, all over the place indicating unknowledgeable in his profession. Wouldn't recommend

Their service is awful. Took my cars for oil changes and an alignment on one of them and they got my cars confused. They did the alignment on the one that didn’t need it. I don’t recommend these people and will never take my cars there again.

Make sure to take pictures of every square inch of your car, before you take it here. I've heard a couple of stories, and have personal experience of the service department damging my vehicle, and immediately denying it, without any investigation on their part. This service department has a dishonest manager.

Terrible experiences with this dealership.

I had a good experience. Mr. Newton was kind and courteous to my daughters and myself. He made sure that all my questions were answered and assured me that if I had any more questions that I could just call him at a later time, since it was pass the close of the business day. He went above and beyond the call of duty, by making sure I had a way to get the rental car home and the car that I just purchased.

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They are very expensive. A issue that cost 80 dollars they charge me 900 dollars for it. When I found out I was so disappointed at them.😡🤬

Came in to get my truck fixed! But only got a unbelievable price to fix it and them trying to sell me a new one.

I am very disappointed with my experience at Toyota of Killeen. I had an appointment that was scheduled at 1200pm, I got there early and was checked in at 11:23am yet I did not leave the dealership until around 3:40pm. I understand services are not instant, however I was there only for an alignment and at most an alignment on a full size 4x4 truck takes around an hour. Also there were numerous people around me who got there well after me and ended up leaving well before me. They also did not have very simple or fast services done ... Read More

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Google - Mar 26, 2025

I am very disappointed with my experience at Toyota of Killeen. I had an appointment that was scheduled at 1200pm, I got there early and was checked in at 11:23am yet I did not leave the dealership until around 3:40pm. I understand services are not instant, however I was there only for an alignment and at most an alignment on a full size 4x4 truck takes around an hour. Also there were numerous people around me who got there well after me and ended up leaving well before me. They also did not have very simple or fast services done to their vehicles because I could overhear the staff talking to them about what was done to their vehicles. Also I was charged $150 roughly for an alignment which doesn't make sense to me. I had previously went to Toyota of Harlingen and was charged only $70 so I'm unsure of how there is the same service at two separate authorized Toyota dealerships and yet one charges double? So I would like an explanation on that. I did not have time to argue or dispute the charges while I was there since they took so long I was late for what I had to do. Very unsure if I will ever go back. Sad because they are my local dealer and I'd love to build a relationship with them but I don't know if I can do that after this experience and no explanation of apology for the time it took.

Three real issues: first, charged my wife for maintenance issues covered under her warranty and maintenance package she purchased. Second, grossly over priced for basic stuff (love the upcharge for credit card payment) seriously, go find a less expensive payment processor... (Oil change is just a switch and bait for Toyota Killeen), and lastly, I have had several instances where I have gone to other Toyota dealerships around Texas for routine maintenance since I travel for work and every single one asks why Toyota Killeen is putting so many things down on my records that "need work" that ... Read More

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Google - Mar 23, 2025

Three real issues: first, charged my wife for maintenance issues covered under her warranty and maintenance package she purchased. Second, grossly over priced for basic stuff (love the upcharge for credit card payment) seriously, go find a less expensive payment processor... (Oil change is just a switch and bait for Toyota Killeen), and lastly, I have had several instances where I have gone to other Toyota dealerships around Texas for routine maintenance since I travel for work and every single one asks why Toyota Killeen is putting so many things down on my records that "need work" that are perfectly fine. Driving to Round Rock or Cedar Park is well worth it to not deal with the annoyance of being told my 2.5 year old vehicle needs over $1000 of maintenance every 3 months. Very strange indeed.

My appointment was at 830am. I approved on time and was told my services would be completed within an hour, hour and a half. I decided to stay due to the time frame. Within 30 minutes I received a video about my vehicle inspection and recommendations. I approved the recommendations and waited for my car to be completed. After another hour I went outside only to see my car sitting outside of the bay. When I asked for an update I was told someone would come talk to me. 30 mins later no one came so I go outside and see my ... Read More

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Google - Mar 3, 2025

My appointment was at 830am. I approved on time and was told my services would be completed within an hour, hour and a half. I decided to stay due to the time frame. Within 30 minutes I received a video about my vehicle inspection and recommendations. I approved the recommendations and waited for my car to be completed. After another hour I went outside only to see my car sitting outside of the bay. When I asked for an update I was told someone would come talk to me. 30 mins later no one came so I go outside and see my car sitting in the same spot. I go talk manny about the issue. He makes and call and was told my car is being worked on. I immediately go back outside to see my car sitting there. At this point I had been there for almost 3 hours. I asked them not to do the recommended treatments I approved and requested my car back. I was planning on purchasing another 2 year 5 services plan but after this experience I might have to find another dealership to go to. This is my worst experience at this dealership and I’ve been coming for 2 years now.

I would avoid this dealership service department. They have grossly overestimated costs of repairs on my wife’s vehicle, and “found” expensive repairs needed when there were none. Take a look at these brakes, paying attention to the rotor. The dealership’s write up claimed they were “metal to metal”, and required replacement. Looks pretty good to me (because they are perfectly fine). This was not the first time, and I have everything from them in writing. One of their estimates claimed $650 to replace a front end link. That part costs less than $70 from Toyota, and it’s less than ... Read More

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Google - Feb 17, 2025

I would avoid this dealership service department. They have grossly overestimated costs of repairs on my wife’s vehicle, and “found” expensive repairs needed when there were none. Take a look at these brakes, paying attention to the rotor. The dealership’s write up claimed they were “metal to metal”, and required replacement. Looks pretty good to me (because they are perfectly fine). This was not the first time, and I have everything from them in writing. One of their estimates claimed $650 to replace a front end link. That part costs less than $70 from Toyota, and it’s less than a 30 minute labor job. I have the invoice from them if proof is needed. They also gave my wife a $1400 price to replace a front hub wheel bearing assembly. It’s a <$450 part from Toyota, and takes less than one hour of labor to replace. That example is a little bit less ridiculous, but come on! I did the job with a part that cost less than $150, and less than 30 minutes of labor. Fortunately, I am mechanically inclined and can do these things for myself, and can recognize what Toyota of Killeen service department is doing. Sadly, I work away from home often, and cannot always be there to make sure my family’s vehicles are taken care of, so they have to go to other people/businesses. I would highly recommend you avoid this dealership service department, unless you don’t like your own money. Make sure you stretch first if you go there, so that you can grab your ankles because you’re going to take it right up the…

Please pay CAREFUL ATTENTION during contract signing, Jay at Toyota of Killeen will quote different numbers than you will be asked to pay later, I'm now stuck paying nearly $60,000 for a $44k vehicle due to this dealership's deceptive practices. I strongly advise anyone interested seek another dealership as often as possible.

Worst experience. Note: they try not to inform you about their service prices and shock you with high pricing with extra fees if you want to pay with credit card.Plus, I went there with 1problem and left there with 5 problems. Put me in a credit card debt of 8 thousand dollars then offered me 2 thousand dollars for the same car. My car is still parked and not working.TOYOTA KILLEEN will make you hate Toyota Brand. 💯%

September 2024 I got a 2025 Toyota Sedan with about 1.4 miles. It was marked as being a "used car". They said it was because they got it from a dealership in College Station. Also the finance representative said " GAP Insurance was mandatory for it to be approved to be financed" My sales representative and the lady at the welcome desk were great.

The only reason I'm giving a two star review is because the service manager made my ordeal right and techs seem good. Otherwise, after three instances of having to deal with this dealership I feel yucky and very put off. Let's start with the only good... It's clear their priority goes into tech training rather than service advisor training, often times with big jobs there's come backs, all my services were done right the first time. Love that for me. First one serviced was my truck. That went over fine. It was a 30k service. Not ... Read More

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Google - Dec 13, 2024

The only reason I'm giving a two star review is because the service manager made my ordeal right and techs seem good. Otherwise, after three instances of having to deal with this dealership I feel yucky and very put off. Let's start with the only good... It's clear their priority goes into tech training rather than service advisor training, often times with big jobs there's come backs, all my services were done right the first time. Love that for me. First one serviced was my truck. That went over fine. It was a 30k service. Not difficult. Second was my husbands truck. It has over 100k and it needed tires. I went in and told them I wanted all the services and we picked out tires, they quoted me a final price, and I prepaid for the tires, they overcharged me. They said we would be compensated on the overcharge reflected when we came back in for all the services. Spoiler alert, we didn't. They did half of what I wanted and tried to upsale me the other services I wanted for like another grand. Absolutely not. And then Victor, the advisor tried lying and saying I said I only wanted specific services, what he said didn't even make sense if you've been in the business for any amount of time. In the end the service manager made it right, did the services I said i wanted for the price I was quoted. So now that my truck needs a diagnosis, I called to schedule it and hung up and felt yucky, called right back to cancel. The advisor I talked to quoted me 200 for a diagnosis!!!! I've never seen or charged such a price, so I asked him to break it down for me and his best answer was, "well depending on difficulty level we charge that price." Ok.... my concern is not going to be a difficult diagnosis. Not 200.00 worth. But after the experience last time where Victor tried to lie and say I said things I didn't, I knew this experience would go the same. I've already called the next closest dealership, Don Ringer Toyota and they quoted me 99.00 and thought a 200.00 quote was laughable. And I'm already ten times more pleased with the service. Just start there instead of this dealership!

Unfair Pricing and Lack of Transparency I had a very disappointing experience with Toyota of Killeen and feel obligated to warn others. The dealership charges $200/hour for labor, which is already high, but their billing practices make it worse: • I was initially charged for 10 gallons of coolant (my vehicle only needs 2.4 gallons), and it took me questioning the bill to have this corrected. • Despite being assured by the service advisor that bundling repairs (radiator, thermostat, water pump, timing belt) would save on labor costs, I was charged as though each job was done separately. Overlapping labor steps were not fairly ... Read More

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Google - Nov 28, 2024

Unfair Pricing and Lack of Transparency I had a very disappointing experience with Toyota of Killeen and feel obligated to warn others. The dealership charges $200/hour for labor, which is already high, but their billing practices make it worse: • I was initially charged for 10 gallons of coolant (my vehicle only needs 2.4 gallons), and it took me questioning the bill to have this corrected. • Despite being assured by the service advisor that bundling repairs (radiator, thermostat, water pump, timing belt) would save on labor costs, I was charged as though each job was done separately. Overlapping labor steps were not fairly discounted in my opinion. They eventually applied small discounts, but they felt more like a token gesture rather than a real effort to address the overcharges. It’s frustrating that I had to fight for corrections when I trusted them to be fair and transparent. If you’re considering service here, I recommend being extremely cautious and reviewing your invoice thoroughly. Based on my experience, I wouldn’t return, and I expected much better from a Toyota dealership.

Salesman definitely didn’t take me serious as I was a young woman shopping alone. Came in about a month ago asking about some used vehicles, told price was non negotiable even being around 5k over what similar vehicles in Austin are priced at. Price has dropped now, but no one called me and I gave my business elsewhere.

This is my 3rd time trying to do maintenance on my car and the employees seem like they don't want to work, they always tell me what I should do to my car, I still don't understand why I make an appointment and give specifications which is for oil and filter tire rotation. I get the appointment but when I get to the place Toyota always always gives me an excuse options why what I require in the appointment they don't make it or Toyota says it can't be done and it is totally different from ... Read More

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Google - Oct 11, 2024

This is my 3rd time trying to do maintenance on my car and the employees seem like they don't want to work, they always tell me what I should do to my car, I still don't understand why I make an appointment and give specifications which is for oil and filter tire rotation. I get the appointment but when I get to the place Toyota always always gives me an excuse options why what I require in the appointment they don't make it or Toyota says it can't be done and it is totally different from what I required in the appointment.

Quote was junk. Bait and switch seems to be their thing. I should have read the latest reviews. Try ANY other Toyota repair shop or don’t say you weren’t warned. ***updated after response. Lip service only. I stand by my review.