Customer Testimonials

I had a good experience. Mr. Newton was kind and courteous to my daughters and myself. He made sure that all my questions were answered and assured me that if I had any more questions that I could just call him at a later time, since it was pass the close of the business day. He went above and beyond the call of duty, by making sure I had a way to get the rental car home and the car that I just purchased.

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Unfair Pricing and Lack of Transparency I had a very disappointing experience with Toyota of Killeen and feel obligated to warn others. The dealership charges $200/hour for labor, which is already high, but their billing practices make it worse: • I was initially charged for 10 gallons of coolant (my vehicle only needs 2.4 gallons), and it took me questioning the bill to have this corrected. • Despite being assured by the service advisor that bundling repairs (radiator, thermostat, timing belt) would save on labor costs, I was charged as though each job was done separately. Overlapping labor steps were not fairly discounted. They ...

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I just bought a new LAND CRUISER and I love it! All the amenities plus comfortable ride and ease of maneuvering. And go see NEWTON ROSE at Toyota of Killeen-you need one too!

McKenzie did a great job of managing the deal and overcoming inventory challenges to ensure she got me the truck I wanted. Great group to work with.

😎 UPDATE: July 16 I went with a Toyota SR 5 pickup 2024, from Toyota of Killeen. I decided to lease this time. Very nice truck. Surprising power from the turbo 4 cylinder. Got money back in my pocket off the charger. Pmts dropped 75 dollars a month and insurance dropped from 276 a month to 109 a month. I'm 77 and retired. What do I need with a 6 or 7 year note on a loan lol. Can't say enough about Billy Clifton, Jorge and Rocky at Toyota. Fantastic dealership. Employee courtesy is top notch. I'm breathing easier now. 🙂 To the owner: you have tremendous people working ...

We went in to purchase a used vehicle. It had one issue once we pulled it off the lot but the team that we worked with have been nothing but amazing and have worked every angleto make sure that we were taken care of. Adrian, Sean, Dorothy, and Josh are great people who understand. I highly recommend this place for any vehicle needs that you may have. Will definitely be purchasing my next vehicle from this place.

McKenzie and Jimmy worked hard to get us into a great car that me and my husband both liked and something that was safe and reliable for my babies! They exceeded our expectations!

Mckenzie and jimmy were fantastic and able to get us into a car we loved and at the payments we wanted

Mckenzie and jimmy were able to get us into a car that we really liked at the monthly payments we wated

My favorite

The people at Toyota of Killeen are the best they worked with me to get back on road. Newton helped me get my truck and the Manager Sean went above and beyond to make it happen I'd recommend you come here they actually care and do everything they can to make it work.

It was nice being separated and fed. It made the wait better. The puzzles were hard. I did enjoy doing them as opposed to being on my phone.

Best place to get your car serviced..took my car on may 6/24 without an appointment.Jayson was my advisor. Top tier communication and customer service.. updated every step of the way. Shawn the Technician was very knowledgeable ….. even tho I dropped my car off at the location and left.My car and my time was still treated as priority … because of that I will always choose Toyota Killeen Texas’s. Go longhorn!!!

Great place to buy a car. Couldn’t thank them enough. Carolina and Ross were very helpful. They both went out their way to help us get the service we need. From test drives to helping set up the vehicle infotainment system.

I drove one hour each way to Killeen to look at a car that I was told was in stock. I test drove the car. We discussed a price, which I accepted. I then told the salesman that I would be paying $10,000 down with cash and financing the remainder with my bank. He left and returned a few minutes later, stating that he was sorry, the car was already sold. However, the car still shows as available for sale on their website. Scummy behavior and a total waste of time. I could never trust them and would never do business ...

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We had the pleasure of working with Sylvester on Monday 5/6/24. Sylvester and his team were STELLAR! I’ve seriously never had such a pleasant experience purchasing a vehicle. He and his team were MOTIVATED to sell a vehicle, and they were more than ready to work with me to achieve the monthly payments I was looking for. They gave top dollar for my trade, and they did NOT waste any of my time. You can count on Sylvester to treat you with respect. No funny typical car salesman business… If you are in the market for a new or used ...

Mckenzie is the truth! I highly recommend you do business with her, it was great experience and a breeze on getting what I wanted!

Best dealership I worked with so far! McKenzie made sure everything went smooth. I definitely recommend working with her. She was super responsive to any questions and kept me informed while the car was in building phase. I love my Supra 🔥

Very nice they have ladies lunch while they service your car. Thank you.

I am super delighted with the service that I always receive here, during my vehicle maintenance they inform me of what they are updating and especially what the vehicle needs through a video and I think it is great. Super friendly and on time. Recommended 10/10

My time at this Toyota dealership has been phenomenal. The staff are all very welcoming and helpful. McKenzie in sales is truly a gem. She is a genuine individual and has helped me with obtaining one of my dream cars. Jay “Hoss” in financials is honest and not pushy with the customers’ best interests in mind. I highly recommend coming here for an excellent dealership experience. A+++

Had the pleasure of working with Ross in buying a used car, he went above and beyond to make the car buying process smooth. It's expected that car prices are better than carmax, but somehow these guys are faster and smoother than carmax as well.

Enjoying lunch and great customer service on Women’s Wednesday!

The Women’s Day area and lunch were nice. As expected, dealer pricing for everything is expensive, but everyone is nice.

Thank you for women's Wednesday. I had fun even though I was the only one there. 😂 The staff was very friendly and attentive.

Love the women's Wednesday! The lady who runs it is always awesome! A superior level of concierge that makes me feel special I look forward to getting my oil changed! Thank you for continuing this program!

Went yesterday to buy my first car and I received badass customer service from the moment I walked in to the moment I walked out, I am in love with my car 😍, definitely recommend Jorge Pedroza as a salesman will definitely be coming back for my next purchase

got my Tundra from there and Jorge helped me and could not be happier with their service.

They are amazing and I recommend them to anyone! Steven is so kind and wish there were more people in this world like him! My daughter is in the military in Texas and I am in Georgia! He kept me informed and took care of my child! Thanks for all you did!❤️

We were interested in a '24 Corolla Hybrid on the website, & a salesperson, McKenzie Cargill, contacted us, who my wife and I found very pleasant, helpful & knowledgeable. Test driving & checking other cars was no problem. Easily, the easiest car buying experience we've ever had. While waiting for our car to come in, she kept us posted on any possible supply contingencies. We were pleased all around with her & all finance personnel in checking out. Car buying at its best.

I recently made my first “big girl” car purchase of a 2022 Camry. McKenzie, our sales rep, was absolutely amazing through the whole process. She helped me find the right car that fit me, gave no pressure, & was extremely sweet. Our financial helper, Rocky was also amazing. He was very attentive, explained the different warranty packages well, & again gave no pressure. I am very excited about my car. I would highly recommend Toyota of Killeen!

McKenzie was amazing, helped me with my trade-in and got me in my new RAM, all in about an hour. No pressure and laid everything out in front of me, very personal too. Highly recommend her business, she deserves all the bonuses!

Great customer service as always after buying two vehicles here. Great job, McKenzie you are awesome to work with!

Every time I go in there everybody is very friendly. Latoya is wonderful. I highly recommend using Toyota Of Killeen.

Very nice facility, very friendly service here

Always a great experience. The staff is friendly and the techs are knowledgeable. I've never had a bad experience here.

Jason and Courtney were great on getting me taken care of. They were able to answer all the questions I had. 10 out of 10 customer service.

Representative reminded me of all the maintenance befits I'm entitled too as a customer. Great services

My service was a very pleasant experience from beginning to end. Friendly personnel, clean facility and fast service.

Excellent service and they kept the cost reasonable for items not covered under my maintenence plan

The staff is always friendly, knowledgeable and the service is excellent.

The service and staff was great! They kept me informed while my vehicle was being serviced. I was informed of items that needed immediate attention and of items to monitor. I enjoyed the timely service.

Took my Tundra in. It has over 215,000 miles on it. Runs good and is road worthy. The Toyota dealership always makes sure to do the inspection and assist on how to keep it running. Great service.

I take my vehicles to Toyota of Killeen dealership for regular services and maintenance. They always do a great job and keep me informed throughout the process. Highly recommend.

Great service. The advisor Taylor was very nice and informative

Jon was amazing. I am glad I bought a Toyota.

Car servicing is always efficient and completed in a timely manner!

Newton Rose did good. Of course if you have cash it’s easy.

I was able to get an appointment right away. The service department personnel greeted me and took all the needed information when I arrived. The car service was done to my satisfaction. I definitely recommend Killeen Toyota for sales and service.

Bought a Toyota Corolla LE yesterday. McKenzie was very helpful throughout the situation. She made feel comfortable and didn't pressure us into anything we didn't want. I highly recommend Toyota of Killeen and McKenzie as your sales representative!

Everyone was nice but I wasn't told what they were doing and/ or did.

Very fast doing the service.

I went in for my 25k mile service check. Mr.Wyatt was my Service member. He was very professional and a nice familiar face to see. I got scheduled last minute on my way to put a Love one to rest. He didn't know but it didn't make a difference. It was his consistency that made it just that much more easier. Awesome team of people old fashioned customer service. You have my vote.

Always professional and courteous service. Only ever receive the required and necessary services. No up selling of unnecessary products or services.

Great service. Let me test drive my new Toyota rav 4

Courtney at Your service advisor team is a great asset and very helpful in explaining everything done service wise and what can be done at a later time. Very informative and always keep you informed of the process. Very helpful

Great sales and service on my last 4 Toyota siennas 09 11 17 22 great cars.

Wyatt was the most helpful person there. Helped me get my paperwork and maintenance in order and was on top of things.

We've been buying cars from Toyota of Killeen for literally decades now, and this most recent experience was the same as all the previous ones - wonderful! Their sales team is terrific, the service department is superb, and the vehicles are simply the best of the best. They're just good people and that's the best you can hope for.

Great service, process to buy the car was smooth as possible. The salesman Gerardo was very pacient and showed us the different cars and the different price range, I want to thank Gerardo and Rocky for your help.

Wonderful experience, very helpful sales person Josh. He made (went thru options) getting the truck I wanted easy. Would recommend Toyota to family and friends

Definitely experienced a pleasant interaction with MacKenzie and Nicole. I felt like I could trust their opinions and suggestions, I didn't feel forced into a purchase. MacKenzie did not have to but she went out of her way to speak with me when an Austin dealership attempted to scare me from dealing with killeen Toyota. I valued her level of honesty and ultimately spent a little more for a proven valued rav4 that would grow with my family. She answered every question and although I was unsure I wanted such a big purchase I am happy I did. I ...

Great experience

Very disappointed. While in for routine service, I advised the service rep that I would like to order a top rack end cap for my 4Runner if it was under $50. The rep advised it was and ordered the part ($47) When Toyota called I drove in to pick up the part and it was obviously the wrong part. Toyota acknowledged that it was the wrong part and ordered the replacement, stating that it should be less expensive than the wrong part, that they would credit the difference and call me when the part came in. Three weeks and no call, so ...

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Great service, easy to communicate with, they do exactly what they say they will do and are really nice folks. Highly recommended.

Good job

Had a great experience this time around! Truck needed some serious repairs and the service department was on top of the issues, keeping me well informed on recommendations that needed to be fixed. To include repairs I explained needed fixing, they were generous enough to even put me in a loaner vehicle while my truck was being worked on. Shout out to Latoya for being on it!

Great service! 👍 😃

We were greeted by a very nice and knowledgeable sales associate, Ross. He showed us several models & their options as well as pricing. Once we decided on which unit we preferred, he got us lined up with the finance dept quickly, and stayed after closing time to make sure we fully understood all the features of the car.

When we went to choose a vehicle we could not make up our mind on what we wanted. Newton went above and beyond to show us multiple vehicles. Newton took his time explaining what each vehicle was equipped with. We did not feel rushed or pressured. Newton made sure we got everything we asked for including the price. I highly recommend Toyota of Killeen and Newton!

Wonderful experience, easy check in and out. My service advisor explained everything and made suggestions with no pressure.

Thank you Toyota of Killeen for amazing customer service and we are Thankful for all the support we received. SN

Happy with maintenance department this far; they operate smoothly for scheduled maintenance, which is all I’ve needed as of yet. The new self check in is pretty cool too.

Great experience! Daughter bought a Prius, and I got a Sienna from out of town. Most straightforward car purchase experience. McKenzie and her managers were great

They answered all my questions and help me on my decision with my issues. Due to my vehicle was total lost from an accident that it wasn't my fault. Bank and dealership were very quick to complete the process to get my vehicle in that day. I am very satisfied and recommend it if you are looking for a reliable vehicle in the future this is the place to go. Thank you!